1. Introduction

Digital Fiber Station (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our internet services and visit our website.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide to us, including:

• Name and contact information (address, email, phone number)
• Payment information and billing details
• Account credentials and service preferences
• Service usage data and connection logs

2.2 Automatically Collected Information

When you use our services, we automatically collect certain information:

• Device information and IP addresses
• Network performance and diagnostic data
• Website usage data through cookies and similar technologies
• Service quality metrics

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our internet services
• Process payments and manage your account
• Communicate with you about your service and account
• Troubleshoot technical issues and provide customer support
• Analyze service performance and network optimization
• Comply with legal obligations and enforce our terms
• Send you marketing communications (with your consent)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who help us operate our services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• With Your Consent: When you explicitly authorize us to share information

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt-out of marketing communications
• Object to certain data processing activities

To exercise these rights, please contact us at (888) 727-9155 or info@digitalfiberstation.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver relevant content. You can control cookies through your browser settings, though disabling cookies may limit certain website features.

8. SMS Text Message Communications

When you provide your phone number through our contact forms or service requests, you consent to receive SMS text messages from Digital Fiber Station regarding your service, account updates, and promotional offers. Message frequency varies based on your account activity and preferences. Standard messaging and data rates from your mobile carrier will apply.

You may opt out of receiving text messages at any time by replying STOP to any message. For additional information or assistance, reply HELP. Please note that opting out may affect our ability to provide certain service notifications.

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the “Last Updated” date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Digital Fiber Station

Phone: (888) 727-9155

Email: info@digitalfiberstation.com